Elizabeth Greenbaum
Ecommerce professional passionate about the customer experience. Keep scrolling to learn more about me.
My Experience
Ecommerce Manager
Birdwell Beach Britches | Six Years
Ecommerce Manager
During my six years at Birdwell Beach Britches, I led their e-commerce operations, enhancing the Shopify 2.0 online store to ensure outstanding user experiences. My role involved launching key e-commerce projects, overseeing website merchandising, and leading marketing strategies in sync with Birdwell's brand and market trends. As the Customer Support team leader, I emphasized service and maintained Birdwell's brand voice, establishing a benchmark for customer engagement.Key Milestones
Among my achievements are leading the ambitious rollout of Shopify Plus v2.0, introducing an innovative secondhand resale option, set up pre-order strategies, and launching a new loyalty program to engage customers more deeply.Tools Used
I leveraged refined tools throughout these roles, including Shopify, Netsuite, Trello, Klayvio, Loop Returns, Yotpo Reviews and Loyalty, Zendesk, and ShipStation.Ibotta | Two Years
Senior Support Representative
I co-managed over 140 remote employees as a Senior Support Representative. My responsibilities spanned setting productivity benchmarks, resolving complex inquiries, and spearheading strategy sessions to enhance team performance and growth.
About Me
Residing in Southern California with my husband, our two Boston Terriers, Sophie and Baxter, and our cat Nala, our home is always lively. We cherish our outdoor adventures, from paddleboarding to cruising on our Duffy boat and going on photography adventures.Travel plays a significant role in our lives; recent journeys have taken us to London, Cabo, and New York, with plans for Tokyo and Cape Cod on the horizon. When not exploring new destinations, I search for the best sushi or perfecting my pizza-making techniques.
